Shipping Policy

At Einch Diamonds, we are committed to delivering your fine jewelry safely, securely, and with complete transparency. This Shipping Policy explains how orders are processed, shipped, and delivered worldwide.

1.  Order Processing Time

All jewelry pieces are carefully prepared to meet our quality standards before shipment.

• Ready-to-Ship Items: Processed within 2–5 business days
• Made-to-Order & Custom Jewelry: Typically processed within 7–14 business days
• Processing timelines may vary depending on design complexity, stone availability, or quality inspection requirements.

Once your order is shipped, you will receive a confirmation email with tracking details.

2. Domestic & International Shipping

Einch Diamonds offers secure worldwide shipping through trusted, insured courier partners.

International Delivery

• Delivery timelines generally range from 7–21 business days, depending on destination country and customs clearance.
• Shipping timelines are estimates and may vary due to customs procedures or local regulations.

3. Shipping Charges

• Shipping costs are calculated at checkout based on destination, product value, and delivery method.
• Complimentary shipping may be offered during promotions or on qualifying orders.

All charges are clearly displayed before order confirmation.

4. Customs, Duties & Taxes

• International orders may be subject to customs duties, import taxes, or local fees, depending on the destination country.
• These charges are determined by local authorities and are the responsibility of the customer.
• Einch Diamonds is not responsible for delays or additional costs caused by customs clearance.

5. Secure Packaging & Insurance

• All jewelry is shipped in discreet, tamper-proof, and secure packaging.
• Shipments are fully insured until delivery confirmation.
• High-value orders may require an adult signature upon delivery to ensure security.

6. Order Tracking

• Once dispatched, you will receive a tracking number via email or SMS.
• Real-time tracking allows you to monitor your shipment until delivery.

7. Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout.

• Einch Diamonds is not responsible for delivery delays or failed deliveries due to incorrect or incomplete address details provided by the customer.
• Any additional shipping charges resulting from address errors may be borne by the customer.

8. Delivery Delays

While we strive to meet estimated delivery timelines, delays may occur due to:

• Customs inspections
• Courier disruptions
• Weather conditions or unforeseen events

Einch Diamonds cannot guarantee delivery dates and is not liable for delays beyond our control.

9. Damaged or Lost Shipments

Damaged Items

• If your order arrives damaged, notify us within 48 hours of delivery.
  
• Please provide clear photos and/or videos of the packaging and item.

Lost Shipments

• In rare cases of lost shipments, we will coordinate with the courier partner to investigate and resolve the issue.

Resolution will be handled in accordance with our Refund & Exchange Policy.

10. Changes to Shipping Policy

Einch Diamonds reserves the right to update or modify this Shipping Policy at any time. Updates will be effective upon posting on our website.

11. Contact Information

For questions regarding shipping, delivery, or tracking:
Brand: Einch Diamonds
Phone: 6262623632 / 9169991697
Email: support@caratario.com
Address: Adawad, Near Old Police Station,
Maharana Pratap Road,Adawad Tal
Chopda District Jalgaon (MH) 425303
Instagram: @Caratario_